Frequently Asked Questions
Everything you need to know about ordering custom event badges, lanyards, and badge holders.
Product Information
What are custom event badges and why do I need them?
Custom event badges are vital for conferences, trade shows, and promotional events, ensuring easy identification of attendees while boosting brand visibility and fostering networking opportunities. Personalized with attendee information, they facilitate conversations and connections, enhancing engagement.
Which event badge styles do you offer?
Three styles are offered: 4x3 Paper Event Badge (lightweight, cost-effective, suitable for shorter events); 4x6 Paper Event Badge (most popular, offers more space, still cost-effective); and 4x6 Plastic Event Badge (durable, waterproof, professional appearance but more expensive).
Which event lanyards styles do you offer?
Quick-Ship lanyards feature polyester satin in five colors, 3/4" width, and same-day shipping if ordered before 3pm. Custom lanyards offer polyester satin, recycled, or bamboo materials in pantone-matched colors, multiple widths, and various attachment options with 10-22 day shipping.
What are timing marks on event badges?
Timing marks control when to cease feeding badges through a printer. Custom badges with timing marks use double shell fanfold design, while standard badges use eco-friendly single shell with notches.
Are your event badges and printing processes environmentally friendly?
Yes, using recycled paper, biodegradable inks, and energy-efficient practices to minimize waste and support sustainable event planning.
Ordering Process
How do I place a custom event badge order?
Five steps: select badge style considering size and printing needs; upload high-resolution artwork (300 DPI minimum); approve your digital proof; enter production with quality checks; receive tracking information via email.
Can I order custom event badges and blank badges in the same order?
Yes, request blank badges during the proof process for unexpected attendees.
Pricing
How is pricing determined for custom badges, lanyards, and sleeves?
Pricing depends on quantity, material type, and printing method (single or double-sided).
Do you offer bulk discounts for large orders?
Yes, tiered discounts available with higher volumes offering greater savings.
Are there additional fees for rush orders?
Expedited timelines may incur fees, confirmed upfront before processing.
Artwork
How many colors can I use when designing custom event badges and lanyards?
A wide range of color options available to match event themes or branding needs.
What file formats do you accept for custom badge and lanyard artwork?
Preferred vector formats include SVG, PDF, and Adobe native files (.ai, .eps, .indd). Accepted raster formats include JPEG/PNG at 300 DPI minimum and TIFF.
How do I upload my artwork for my custom event badge or conference lanyard?
Upload on any product page below the Add-on section in vector-based formats like EPS or Adobe files for optimal quality.
Are there any additional costs for submitting artwork changes or artwork setup?
No additional charges for artwork changes or setup with transparent pricing.
Do I receive a design proof before printing?
Yes, digital proof provided for review and approval before printing.
Production Time & Shipping
What shipping options do you offer?
UPS Ground, UPS Next Day Air Saver, UPS Next Day Air, and UPS Next Day Air Early options available.
What is your turnaround time for custom event badges?
5 business days after final approval plus transit time.
What is your turnaround time for event lanyards?
Custom lanyards: 10-22 days depending on material. Quick-ship lanyards: same day if ordered by 3pm CST.
What is your turnaround time for badge holders?
Same day shipping when ordered by 3pm CST plus transit time.
Do you ship internationally?
Yes, international shipping available with possible customs fees, taxes, or import duties.